Return Policy

Return & Refund Policy

At Bluetick Electrical Trading, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns
Products may be returned within 7 days of delivery, provided that:
• The item is unused and in original condition.
• The product is returned in its original packaging.
• Proof of purchase (invoice/order number) is provided.

2. Non-Returnable Items
The following items are not eligible for return:
• Used or installed electrical products
• Damaged items due to misuse or improper installation
• Custom or special-order items
• Clearance or sale items (unless defective)

3. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of delivery with photos and order details. We will assess the issue and arrange a replacement or refund if applicable.

4. Return Process
To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, instructions for returning the product will be provided.

5. Refunds
After receiving and inspecting the returned product:
• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.

7. Exchanges
Exchanges are subject to product availability.

8. Contact Information
For return or refund inquiries, please contact us through our Contact page.